How AI Phone Ordering Works
Hospitality teams need phone orders taken fast and taken right. This page shows the exact steps Orders In follows from the moment the phone rings to the moment the order reaches your kitchen or POS.
Step 1. The Phone Rings
Orders In picks up on the first ring. There is no hold time and no risk of calls ringing out.
- — Works with one line and up to 10 lines
- — Handles call overflow during peak
- — No strain on staff
Your customers get through every time.
Step 2. The Customer Speaks Normally
There are no menus to navigate. No prompts to follow. Customers talk the same way they do with your team.
- — Understands natural speech
- — Handles accents
- — Works in noisy environments
- — Keeps the call flow familiar
This removes stress for customers and for staff.
Step 3. Orders and Enquiries Are Handled
Half of all calls are not orders. They are questions. Are you open? What deals do you have? How long is the wait? Orders In handles these without pulling staff from cooking or service.
For orders, the experience stays simple and clear.
- — Menu items captured
- — Variations supported
- — Add ons supported
- — Deals covered
- — Half and half pizza orders covered
Every detail is checked before finalising.
Step 4. The Order Is Sent to Your Workflow
Once confirmed, the order is sent straight where your team needs it.
Two pathways:
- — Direct to your POS (where supported)
- — Direct to the docket printer provided during onboarding
No manual entry. No delays. No disruption to service.
Step 5. Your Team Stays on Track
With phone orders and enquiries handled, your team can focus on food and customers in venue.
- — No interruptions during rush
- — No pressure on junior staff
- — No extra wages needed to cover phones
- — No bottlenecks on the pass
This keeps the whole shift calmer.
What This Means for Your Venue
Every call answered. Every order accurate. Every shift smoother.
Orders In removes one of the biggest friction points in hospitality.
Questions Owners Ask
- Does Orders In replace staff?
- No. It removes one job that distracts staff from food and service.
- Will customers know it is AI?
- Customers talk normally and the experience feels familiar.
- Does this work with my POS?
- Orders In connects with some POS providers. If required, every venue receives a docket printer during onboarding so orders flow smoothly from day one.
- What if our menu is complex?
- Orders In supports variations and special requests, including add ons, half and half pizza orders, and deals.
- Does this require changes to our setup?
- No. Setup is simple and does not interrupt service.