Orders In! ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile applications, ordering services, and any other services we provide (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of personal and non-personal information:

Contact Information: Name, phone number, email address, and delivery address.
Order Information: Items ordered, special instructions, order history, payment method (processed securely via third-party providers).
Communications: SMS messages, calls, and emails between you and us, or between you and Restaurants through our Services.
Device & Usage Information: IP address, browser type, device identifiers, and activity on our Services.

2. How We Use Your Information

We use your information to:

Facilitate and process orders between you and participating restaurants.
Send order confirmations, updates, and delivery or pickup notifications.
Communicate with you via SMS, phone calls, and email about your orders.
Request feedback or reviews about your experience.
Send marketing and promotional offers (you may opt out at any time).
Improve our Services and resolve issues.
Comply with legal obligations.

3. SMS, Calls & Communications

By providing your phone number, you consent to:

Receiving SMS messages and calls about your orders.
Occasional marketing messages (with opt-out options).
Transactional messages that cannot be opted out of (e.g., order status updates).

Standard carrier rates may apply.

4. Sharing Your Information

We share your information with:

Restaurants: To fulfil and process your order.
Payment Processors: For secure payment handling.
Service Providers: For hosting, analytics, and communication tools.
Legal Authorities: If required by law or to protect our rights.

We do not sell your personal information.

5. Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. However, no transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access and request a copy of your personal information.
Request corrections or updates.
Request deletion of your personal information (subject to legal and operational requirements).
Opt out of marketing communications at any time.

To exercise these rights, contact us.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The updated version will be posted on our website with a revised "Last updated" date. Continued use of the Services means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Orders In!